Terms of Service

BACKGROUND:

These Terms of Service set out the terms under which PSC Pipeline Limited makes the PSC Research Tool available to you through the website at research.pscpipeline.co.uk ("Our Site"). Together with Our Privacy Policy and Cookie Policy, they form the complete agreement between you and Us.

These Terms of Service are organised into three sections:

Section A — General Terms (definitions, account rules, acceptable use, intellectual property, disclaimers, liability). These apply to anyone who uses Our Site.

Section B — Subscription Terms (subscriptions, trials, payment, cancellation, data retention). These apply when you subscribe to the PSC Research Tool.

Section C — Reports (the most important commercial protections in this agreement — read carefully).

Please read these Terms of Service carefully. You will be required to confirm that you have read and accept these Terms of Service when you create an Account. If you do not agree to comply with and be bound by these Terms of Service, you must not use the PSC Research Tool.

SECTION A — GENERAL TERMS

1. Definitions and Interpretation

1.1 In these Terms of Service, unless the context otherwise requires, the following expressions have the following meanings:

"Account" means the user account required to access the PSC Research Tool;

"Annual Plan" means a Subscription billed annually in advance;

"Billing Period" means the recurring period for which Subscription Fees are charged in advance, being either monthly (Monthly Plan) or annually (Annual Plan);

"Content" means any text, images, audio, video, scripts, code, software, databases and any other information that appears on, or forms part of, Our Site, including Reports;

"Contract" means the contract between you and Us for the provision of the PSC Research Tool, formed in accordance with Clause 12;

"Monthly Plan" means a Subscription billed monthly in advance;

"PSC Pipeline" means the construction intelligence subscription service operated by Us at pscpipeline.co.uk;

"PSC Pipeline Subscriber" means a current paying subscriber to PSC Pipeline;

"Reports" means the structured construction intelligence reports generated by the PSC Research Tool in response to inputs submitted by Users;

"Service" or "Services" means the PSC Research Tool, comprising access to Our software, the generation of Reports, and any related features made available to subscribers from time to time;

"Standard Trial" means a free trial of 14 days made available to new individual subscribers, as further described in Clause 11;

"Extended Trial" means a free trial of 30 days made available to current PSC Pipeline Subscribers, as further described in Clause 11;

"Subscription" means your right to access and use the Services in exchange for the Subscription Fee;

"Subscription Fee" means the fee payable for the Subscription, as set out on Our Site at the time of order and confirmed in the Order Confirmation;

"Trial" means either a Standard Trial or an Extended Trial;

"User" means a user of Our Site;

"User Content" means any content submitted to Our Site by a User, including URLs, project names, organisation names, free-text descriptions, images and screenshots submitted as inputs to the PSC Research Tool;

"We/Us/Our" means PSC Pipeline Limited, a company registered in England under company number 14780084, whose registered address is The Green, Umberleigh, Devon, EX37 9DU.

2. Information About Us

Our Site, research.pscpipeline.co.uk, is owned and operated by PSC Pipeline Limited, a limited company registered in England under company number 14780084, whose registered address is The Green, Umberleigh, Devon, EX37 9DU. Our VAT number is GB440433136.

3. Access to Our Site

3.1 Access to certain public-facing pages of Our Site is free of charge. Access to the PSC Research Tool itself requires an active Account and, after any Trial period, an active paid Subscription.

3.2 It is your responsibility to make any and all arrangements necessary to access Our Site.

3.3 Access to Our Site is provided "as is" and on an "as available" basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

4. Accounts and Account Security

4.1 Use of the PSC Research Tool requires an Account. Accounts are personal to the individual who created them.

4.2 You may not create an Account if you are under 18 years of age.

4.3 When creating an Account, the information you provide must be accurate and complete, including a valid name and a working business email address. We reserve the right to refuse or terminate Accounts created with generic mailbox addresses (such as info@, admin@, support@, accounts@, hello@, contact@, enquiries@, hr@ or office@) or with information We reasonably believe to be false.

4.4 You must choose a strong password for your Account. You are responsible for keeping your password confidential. You must not share your Account credentials with any other person.

4.5 Your Account is for individual use only. You may not allow any other person to use your Account, whether by sharing your password, by sharing your authenticated session, or by any other means. Use of an Account by anyone other than the named Account holder is a material breach of these Terms of Service.

4.6 We operate a single concurrent session policy. Logging in from a new device or browser will sign you out of any other active session for the same Account. If your Account shows patterns of use consistent with sharing (including but not limited to access from multiple distinct IP addresses, multiple distinct devices, or unusually high usage volumes within short periods), We reserve the right to investigate, request additional verification, suspend the Account pending investigation, or terminate the Account.

4.7 Each individual is entitled to one Trial only. We reserve the right to refuse a Trial to anyone who has previously held an Account, registered using a different email address, or whom We reasonably believe to be circumventing this rule.

4.8 You must notify Us immediately at privacy@research.pscpipeline.co.uk if you believe your Account has been accessed without your permission.

4.9 You may close your Account at any time. The consequences of closing your Account, including the retention and deletion of your Reports, are set out in Clause 18.

5. Intellectual Property Rights

5.1 All Content included on Our Site, and the copyright and other intellectual property rights in that Content, belongs to or has been licensed by Us. This includes, without limitation, the structure, format and methodology of the Reports generated by the PSC Research Tool.

5.2 Reports generated for you using the PSC Research Tool are licensed to you, the named Account holder, on a non-exclusive, non-transferable basis for your own internal business use only. You may not:

5.2.1 Resell, sub-licence, redistribute or otherwise commercialise any Report or any substantial part of any Report;

5.2.2 Make Reports available to any third party other than your direct colleagues within the same employing organisation in the ordinary course of business;

5.2.3 Use Reports as a substitute for an Account that any other person would otherwise need to subscribe to the PSC Research Tool;

5.2.4 Use Reports or any underlying methodology to develop, train or improve any competing product or service.

5.3 All other Content on Our Site (excluding User Content and Reports licensed to you under sub-Clause 5.2) may not be reproduced, copied, distributed, sold, rented, sub-licensed, stored, or in any other manner re-used without Our express written permission.

5.4 Our status as the owner and author of the Content on Our Site must always be acknowledged.

6. User Content

6.1 User Content includes URLs, project names and identifiers, organisation names, free-text descriptions, and any images or screenshots submitted by you as inputs to the PSC Research Tool.

6.2 You agree that you are solely responsible for your User Content. You represent and warrant that you have the right to submit each item of User Content, and that submitting it does not breach any law, contract or third-party right (including intellectual property rights and obligations of confidence).

6.3 You must not submit as User Content any material that is confidential, proprietary or subject to legal privilege unless you have the necessary authority to do so. We are not responsible for any consequences of you submitting such material in breach of this warranty.

6.4 You must not submit any personal data of third parties as User Content unless you have a lawful basis for doing so under applicable data protection law and have appropriate notices in place.

6.5 You retain ownership of your User Content. By submitting User Content, you grant Us a worldwide, royalty-free, non-exclusive licence to use, store, process and transmit your User Content for the purposes of operating the PSC Research Tool, generating Reports for you, and improving Our service. We will not publish your User Content publicly or share it with other Users.

6.6 We may use anonymised and aggregated information derived from User Content to improve Our service, develop new features and inform Our wider construction intelligence work. Anonymised and aggregated information will not include any data that identifies you or any individual.

6.7 We may reject, reclassify, or remove any User Content from Our Site where, in Our reasonable opinion, it violates Our Acceptable Use provisions.

7. No Scraping, Text or Data Mining

7.1 You may not in any way undertake, enable, permit, authorise, or facilitate any form of web scraping or text or data mining on or with respect to any part of Our Site.

7.2 You may not use any part of Our Site, any Content (including any Report), or any User Content, for the purposes of developing or training AI models or systems.

7.3 The prohibition set out in this Clause 7 covers all purposes for which such activities may be carried out. This includes, but is not limited to, the use of:

7.3.1 Any bot, robot, scraper, spider, or other automated system, software, algorithm, code, process, tool, or methodology used to access, obtain, copy, or republish any part of Our Site;

7.3.2 Any automated techniques designed to analyse digital text or data in order to generate information or to develop or train AI models or systems.

8. Acceptable Use

8.1 You may only use Our Site in a manner that is lawful and that complies with this Clause 8. You must not:

8.1.1 Use Our Site in any way, or for any purpose, that is unlawful or fraudulent;

8.1.2 Use Our Site to send, upload or transmit any virus, malware or other harmful code;

8.1.3 Use Our Site in any way that is intended to harm any person;

8.1.4 Submit User Content that is unlawful, defamatory, obscene, threatening, harassing or that infringes the rights of any third party;

8.1.5 Submit User Content containing personal data of third parties unless you have a lawful basis for doing so;

8.1.6 Use the PSC Research Tool to generate Reports on behalf of any person who does not hold a current Account, save for the limited internal business use of Reports permitted under Clause 5.2;

8.1.7 Resell, redistribute, sub-licence or otherwise commercialise access to the PSC Research Tool or to any Report;

8.1.8 Use the PSC Research Tool in volumes that We reasonably consider to be excessive, abusive or inconsistent with normal use by an individual professional. We may apply fair use limits at Our discretion and will notify you in advance of any restrictions on your Account where reasonably practicable;

8.1.9 Take any action with the intention of disrupting, interfering with, or impairing the operation of Our Site, the underlying AI services that We use, or other Users' use of Our Site.

8.2 We reserve the right to suspend or terminate your Account if you materially breach the provisions of this Clause 8 or any other provision of these Terms of Service. Specifically, We may take one or more of the following actions:

8.2.1 Suspend, whether temporarily or permanently, your Account and your right to access Our Site;

8.2.2 Remove any User Content submitted by you that violates these Terms of Service;

8.2.3 Issue you with a written warning;

8.2.4 Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

8.2.5 Disclose such information to law enforcement authorities as required.

8.3 We hereby exclude any and all liability arising out of any actions (including those set out above) that We may take in response to breaches of these Terms of Service.

9. Viruses, Malware and Security

9.1 We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.

9.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

9.3 You must not deliberately introduce viruses or other malware, or any other malicious or technologically harmful material, either to or via Our Site.

9.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

9.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

9.6 By breaching the provisions of sub-Clauses 9.3 to 9.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities, and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

10. Privacy and Cookies

Use of Our Site is also governed by Our Privacy Policy, available at https://research.pscpipeline.co.uk/privacy (https://research.pscpipeline.co.uk/privacy) and Our Cookie Policy, available at https://research.pscpipeline.co.uk/cookies (https://research.pscpipeline.co.uk/cookies). These policies are incorporated into these Terms of Service by this reference. Our Privacy Policy explains in detail how We use the third-party AI services that power the PSC Research Tool, including the role of Anthropic PBC as a data processor.

SECTION B — SUBSCRIPTION TERMS

11. Free Trials

11.1 Subject to availability and Our acceptance of your registration, We offer two types of free Trial:

11.1.1 A Standard Trial of 14 days for new individual subscribers; and

11.1.2 An Extended Trial of 30 days for current PSC Pipeline Subscribers, in recognition of their existing relationship with Us.

11.2 We verify eligibility for the Extended Trial against Our records of current PSC Pipeline Subscribers. We may revoke an Extended Trial and convert it to a Standard Trial if We reasonably determine that you are not in fact a current PSC Pipeline Subscriber, or if your PSC Pipeline subscription ends or is terminated during the Extended Trial period.

11.3 PSC Pipeline subscription does not entitle you to free or reduced-price ongoing access to the PSC Research Tool. Continued access to the PSC Research Tool after the Extended Trial requires a paid Subscription on the same terms as any other subscriber.

11.4 You are entitled to one Trial only. You may not start a second Trial by registering with a different email address, by using payment details associated with a previous Account, or by any other means. We reserve the right to refuse or terminate any Trial that We reasonably believe to be a repeat or circumvention.

11.5 No Subscription Fee is payable during a Trial. To activate a Trial you may be required to provide payment details. If you do not cancel before the end of your Trial, your Subscription will automatically continue on a paid basis on the plan you selected at the start of the Trial, and the first Subscription Fee will be charged at that point.

11.6 You may cancel your Trial at any time before it ends, without charge, by using the cancellation function in your Account or by contacting Us.

11.7 Trials are subject to the same Acceptable Use provisions as paid Subscriptions. We may apply reasonable usage limits during Trials to prevent abuse.

12. Orders and Contract Formation

12.1 Our Site will guide you through the registration and ordering process. Before submitting your order to Us you will be given the opportunity to review your order and amend any errors.

12.2 No part of Our Site constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your order does not mean that We have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email or by activating your Account, whichever is earlier. Only at that point will there be a legally binding Contract between Us and you.

12.3 Order Confirmations will contain confirmation of the Subscription plan ordered, the Subscription Fee, and the Billing Period.

12.4 If We, for any reason, do not accept or cannot fulfil your order, no payment will be taken. If We have taken payment, any such sums will be refunded to you within 14 calendar days.

13. Subscription Fees, Payment and Renewal

13.1 The current Subscription Fee for each plan is shown on Our Site. All prices are exclusive of VAT, which will be added at the prevailing rate where applicable.

13.2 Subscription Fees are payable in advance for each Billing Period. The Monthly Plan is charged monthly in advance. The Annual Plan is charged annually in advance.

13.3 Subscriptions renew automatically at the end of each Billing Period unless cancelled in accordance with Clause 14. By taking out a Subscription you authorise Us, and Our payment processor, to charge the applicable Subscription Fee to your registered payment method at the start of each Billing Period until the Subscription is cancelled.

13.4 Payment is processed by Stripe Payments Europe Ltd. We do not store your full payment card details on Our systems. Your use of Stripe is also subject to Stripe's own terms and privacy policy.

13.5 We may change the Subscription Fee from time to time. If We do so, We will give existing subscribers at least 30 days' written notice by email before any change takes effect on their Subscription. The new Subscription Fee will apply at the start of the next Billing Period after the notice period expires. If you do not accept the new Subscription Fee, you may cancel your Subscription in accordance with Clause 14 before the change takes effect.

13.6 If a payment fails, We will retry the payment over a period of up to 14 days and notify you by email so that you can update your payment details. If payment cannot be collected within that period, We may suspend your access to the Services. If payment remains outstanding for a further period, We may terminate your Subscription, in which case the data retention provisions of Clause 18 will apply.

13.7 We may charge interest on overdue sums (other than during a good-faith dispute) at the rate of 4% per annum above the base lending rate of the Bank of England from time to time, calculated on a daily basis from the due date until actual payment.

13.8 If the VAT rate changes between an order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

14. Your Right to Cancel

14.1 You may cancel your Subscription at any time, with or without reason, by using the cancellation function in your Account or by contacting Us.

14.2 Cancellation takes effect at the end of the then-current Billing Period. You will retain access to the Service until that date and will not be charged any further Subscription Fee. We do not provide pro-rated refunds for partial Billing Periods, except where required by law.

14.3 Statutory cooling-off period. As a consumer, you have a legal right to cancel a Contract for digital services within 14 calendar days of the Contract being formed (the "cooling-off period"), without giving any reason. To exercise this right within the cooling-off period, please email Us at support@research.pscpipeline.co.uk

14.4 By starting your Trial or activating your Subscription, you expressly request that We begin providing the Service immediately within the cooling-off period and acknowledge that:

14.4.1 You will lose your statutory right to cancel under sub-Clause 14.3 once the Service has been fully supplied; and

14.4.2 If you cancel during the cooling-off period after the Service has begun, you will be required to pay an amount that is in proportion to the Services provided up to the point of cancellation, calculated against the full price of the Subscription.

14.5 Because Subscription Fees for the first Billing Period are payable in advance and the Service begins immediately, the practical effect of sub-Clause 14.4 is that, where you cancel during the cooling-off period, We will retain a sum proportionate to the Services provided up to the date of cancellation and refund the balance, if any.

14.6 You may also cancel immediately by giving Us written notice if:

14.6.1 We materially breach the Contract and fail to remedy the breach within 30 days of you asking Us to do so in writing;

14.6.2 We go into liquidation or have a receiver or administrator appointed; or

14.6.3 We change these Terms of Service to your material disadvantage.

14.7 Refunds, where applicable, will be made within 14 calendar days using the same payment method you used to pay.

15. Our Rights to Suspend or Terminate

15.1 We may suspend or terminate your Subscription with immediate effect by giving you written notice if:

15.1.1 You materially breach these Terms of Service (including the Acceptable Use provisions) and fail to remedy the breach (if capable of remedy) within 14 days of Us asking you to do so in writing;

15.1.2 You fail to pay any Subscription Fee when due and the failure remains unresolved after the retry period set out in sub-Clause 13.6;

15.1.3 We reasonably believe that you have shared your Account credentials, allowed others to use your Account, used the Service to generate Reports for non-subscribers contrary to Clauses 5 and 8, or otherwise acted in a manner inconsistent with the individual nature of the Subscription;

15.1.4 We reasonably believe that you have provided false information at registration or are circumventing the one-Trial-per-customer rule;

15.1.5 You become insolvent, enter into bankruptcy, or any similar event.

15.2 We may also suspend or terminate Subscriptions on at least 30 days' written notice if We decide to discontinue the Service. In that case We will refund any Subscription Fees you have paid in respect of the period after the date of termination.

15.3 Suspension or termination under sub-Clause 15.1 does not entitle you to any refund of Subscription Fees already paid, except where required by law.

16. Provision of the Service

16.1 We will provide the Service with reasonable skill and care.

16.2 We will use reasonable endeavours to make the Service available on a continuous basis but We do not guarantee uninterrupted availability. The Service may be unavailable from time to time as a result of scheduled maintenance, emergency maintenance, or events outside Our reasonable control, including the unavailability of third-party AI services that We rely upon to generate Reports.

16.3 We may modify, add to, or remove features of the Service from time to time. We will not make material reductions in functionality without giving you reasonable notice.

16.4 Reports are generated using a combination of Our proprietary methodology and third-party AI services, principally those provided by Anthropic PBC. The role of Anthropic and other sub-processors is described in Our Privacy Policy.

17. Problems with the Service and Your Legal Rights

17.1 If there is a problem with the Service please contact Us as soon as is reasonably possible at support@research.pscpipeline.co.uk. We will use reasonable endeavours to remedy problems as quickly as is reasonably practicable.

17.2 As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.

17.3 If We do not perform the Service with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price. Nothing in these Terms of Service limits or excludes Our obligation to provide the Service with reasonable skill and care.

18. Data and Reports After Termination

18.1 When your Subscription ends or your Trial expires without conversion to a paid Subscription, We will treat your Account as follows:

18.1.1 Your Account will enter a 30-day read-only period during which you can log in to view and export Reports you have already generated, but cannot generate new Reports;

18.1.2 At the end of the 30-day read-only period, your Reports will be permanently deleted and your Account will be deactivated;

18.1.3 We will email you a reminder approximately five days before deletion takes effect.

18.2 If We terminate your Subscription with immediate effect under sub-Clause 15.1, We may, at Our reasonable discretion, shorten or remove the read-only period, particularly where termination is for breach of these Terms of Service.

18.3 You can request earlier deletion of your Reports and Account at any time by contacting Us. Earlier deletion will be subject to any legal obligation We have to retain certain records (for example, billing records for tax purposes).

18.4 Information about how We process your personal data, including retention periods for billing records, login logs and similar data, is set out in Our Privacy Policy.

SECTION C — REPORTS, DISCLAIMERS AND LIABILITY

19. Reports: Accuracy, Reliance and Verification

19.1 This Clause 19 is fundamental to your use of the PSC Research Tool. Please read it carefully.

19.2 The PSC Research Tool generates Reports by applying Our research methodology, supported by artificial intelligence and large language model technology, to the inputs submitted by you and to information available from public and third-party sources. Reports are generated automatically and at scale.

19.3 Reports are provided for general information and research purposes only. Reports are not professional advice and must not be treated as professional advice of any kind. Reports do not constitute legal, financial, commercial, procurement, regulatory, technical, engineering, planning or any other form of professional advice. You should not make any decision in reliance on a Report without first taking appropriate professional advice and verifying the underlying facts.

19.4 Reports may contain errors, omissions, outdated information, mischaracterisations, and inferences that turn out to be incorrect. The information used to generate Reports is drawn from third-party sources whose accuracy We do not control and cannot guarantee. AI-generated content may contain plausible-sounding but inaccurate statements (sometimes referred to as "hallucinations").

19.5 Construction projects are inherently complex and the information available about them changes frequently. A Report represents Our best automated effort to assemble and structure available information at a single point in time. It does not represent a complete, final, or definitive view of any project.

19.6 Before using any Report, or any information contained in any Report, for any business-critical purpose (including but not limited to bid decisions, pricing decisions, resource allocation, partner selection, capital commitments, contractual commitments, marketing claims, or communications with third parties), you must independently verify the relevant information from primary sources and, where appropriate, take qualified professional advice.

19.7 We make no warranty, representation or guarantee, express or implied, that any Report is accurate, complete, current, fit for any particular purpose, or free from errors. To the fullest extent permitted by law, all such warranties, representations and guarantees are excluded.

19.8 You assume all risk arising from your use of, and reliance on, any Report. The provisions of this Clause 19 must be read together with Clause 20 (Disclaimers) and Clause 21 (Liability).

20. Disclaimers

20.1 The disclaimers in this Clause 20 are in addition to, and not in substitution for, the specific disclaimers concerning Reports set out in Clause 19.

20.2 Nothing on Our Site constitutes advice on which you should rely. Content (including Reports) is provided for general information and research purposes only. Professional or specialist advice should always be sought before taking any action based on Content from Our Site.

20.3 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

20.4 We make reasonable efforts to ensure that Our Site is complete, accurate, and up to date. We do not, however, make any representations, warranties, or guarantees (whether express or implied) that the Content (including Reports) is complete, accurate, or up to date.

21. Our Liability

21.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Service or as a result of Our negligence, subject to the remaining provisions of this Clause 21. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

21.2 To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including any Report or any User Content) included on Our Site.

21.3 Without limiting the generality of sub-Clause 21.2, We will not be liable for any commercial loss arising from your use of, or reliance upon, the Service or any Report. This includes, without limitation, loss of profit, loss of business, loss of contracts, loss of bid opportunities, loss of revenue, loss of anticipated savings, loss of goodwill, loss of reputation, business interruption, wasted management or staff time, or any indirect or consequential loss.

21.4 Without prejudice to any liability that cannot be excluded or limited by law, Our total aggregate liability to you under or in connection with the Contract (whether in contract, tort or otherwise) shall in no event exceed the total Subscription Fees paid by you to Us in the 12 months immediately preceding the event giving rise to the claim.

21.5 We exercise reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a denial of service attack, or other harmful material or event.

21.6 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes, including the unavailability or interruption of any third-party AI service We rely upon to generate Reports.

21.7 Nothing in these Terms of Service excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, for failure to perform the Service with reasonable skill and care, or for any other forms of liability which cannot be excluded or restricted by law. Nothing in these Terms of Service seeks to exclude or limit your legal rights as a consumer.

22. Events Outside Our Control (Force Majeure)

22.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, hosting provider failure, the unavailability of third-party AI services that We rely upon to generate Reports, industrial action by third parties, civil unrest, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster.

22.2 If any such event occurs that is likely to adversely affect Our performance of Our obligations, We will inform you as soon as is reasonably possible. Our obligations will be suspended for the duration of the event and any time limits will be extended accordingly. If the event continues for more than 30 days, either party may cancel the Contract by written notice.

23. Communications and Contact Details

23.1 For all matters relating to your Account, your Subscription, cancellations, complaints, or any other questions about the Service, please contact Us by email at support@research.pscpipeline.co.uk

23.2 If you have an Account, We may from time to time send you important notices by email. Such notices may relate to service changes, changes to these Terms of Service, security matters, and changes to your Account or Subscription.

23.3 We will never send you marketing emails of any kind without your express consent. If you give such consent, you may opt out at any time by following the unsubscribe link in any marketing email.

24. Other Important Terms

24.1 We may transfer (assign) Our obligations and rights under these Terms of Service (and under the Contract) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Service will not be affected.

24.2 You may not transfer (assign) your obligations and rights under these Terms of Service or the Contract without Our express written permission. The Contract is personal to you as the named individual subscriber.

24.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Service.

24.4 If any of the provisions of these Terms of Service are found to be unlawful, invalid or otherwise unenforceable, that provision shall be deemed severed from the remainder. The remainder of these Terms of Service shall remain valid and enforceable.

24.5 No failure or delay by Us in exercising any of Our rights under these Terms of Service means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Service means that We will waive any subsequent breach of the same or any other provision.

24.6 We may revise these Terms of Service from time to time. If We make material changes, We will give you at least 30 days' written notice by email before the changes take effect. If you do not accept the changes, you may cancel your Subscription in accordance with Clause 14 before they take effect.

25. Law and Jurisdiction

25.1 These Terms of Service, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England and Wales.

25.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in sub-Clause 25.1 above takes away or reduces your rights as a consumer to rely on those provisions.

25.3 If you are a consumer, any dispute between you and Us shall be subject to the jurisdiction of the courts of England, Wales, Scotland or Northern Ireland, as determined by your residency.

25.4 If you are a business, any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These Terms of Service combine and adapt material from document templates published by www.simply-docs.co.uk and have been substantially extended for the PSC Research Tool subscription service.